TERiX White Papers and Research Briefs
White Papers
4 Common Causes of Maintenance Overspending
Excerpt: "Businesses routinely overspend anywhere from 20% to 40% or more on annual hardware maintenance by failing to completely address at least 4 common issues that increase hardware maintenance costs. These 4 issues are within the grasp of most organizations to improve or completely correct on their own, without depending on a specific vendor, tool, or provider to rescue them, and the solutions require no specialized knowledge beyond normal IT skill sets." READ MORE
Managing IT Lifecycle: Balancing Innovation and Maintenance
Excerpt: "Clearly there is no subset of best practices regarding innovation and maintenance that will guarantee success, but just as clearly there are managed services business habits that successful businesses usually share and unsuccessful ones usually lack." READ MORE
Transitioning Data Center Hardware Support
Excerpt: "Ensuring that you have evaluated the baseline transition template and approach of a potential partner validates that you have objectively chosen the best fit for your business and initiated a beneficial long-term relationship..." READ MORE
Comparing OEM and Independent Hardware Maintenance
Excerpt: "An OEM might urge upgrades to the point that hardware is swapped out long before any objective benefits reach fruition. Beyond that, OEM technicians may bear a significant amount of pressure to drive sales, to the point that some of them may even have a sales quota..." READ MORE
Dispelling Myths about 3rd Party Maintenance
Excerpt: "The bottom line is that maintaining older hardware can be both rewarding and challenging . . . and one of the keys to maximizing benefits lies in the choice of an effective IT equipment maintenance program..." READ MORE
Support SLA: What You Should Look For
Excerpt: "...[E]xperts say focus on validation of support level metrics, and look to the reference and comment of current and long time customers..." READ MORE
Third Party Software Support Satisfaction
Excerpt: "It's unclear why third-party vendors receive higher satisfaction ratings. It could be because they provide a higher level of service due to lower customer volumes and more experienced software engineers on the front lines..." READ MORE
"Always-On" Service Model
Excerpt: "The trend today for many of the large original equipment manufacturers (OEMs) is to outsource Call Center operations to the lowest bidder...On paper and the balance sheet, this might sound like a well-crafted mechanism to serve regions for the OEM and many large support groups - but if you are the client caller, your experience is much different..." READ MORE
Research Briefs
No contact information needs to be disclosed to access our research briefs below. Click the link to go directly to the .PDF version of the document.
- Is break-fix enough?
- The Maintenance Judo Chop
- Why can't I just get the part I want?
- Is Summer an Acceptable Excuse?
- The Wreck of the Itanic
- Community Data Centers: A new cloud model?
- Brand Loyalty (or else)?
- Are Cisco's problems your problems too?
- Get back on the Fairway
- Hitachi Thunder 9570V
- Endangered Timberwolves in the Data Center
- The Average PUE is 1.8 - or 2.5
- When the ERP solution is the problem
- Stop Wasting IT Talent
- Reduce, Reuse, Recycle - Re-examined
- Three Phases of a Legacy Survey
- Is your cloud too puffy?
- It's Dead Only When You Say It's Dead
- What March Madness says about vendor lock
- Restoration from the Ruins
- Location, Location, Location...and Cost
- If you can do it yourself, why aren't you?
- Can you afford to get there from here?
- The savings you were promised?
- Five Storage Maintenance Considerations
- Are you smarter than SMARTnet?
- Hardware customers are vocal about seeking alternatives
- The BCS title game and your datacenter
- 3rd party postwarranty coverage more flexible, less expensive