White Papers by Terix Computer Service

Committed to excellence in all we do, Terix offers the following technical white papers available in our online library. Our goal is to help you make intelligent IT product support purchasing and infrastructure management decisions.

• Support SLA: What You Should Look For.
  ---Make your support comparison one that will drive to true value and savings that are valid. Evaluate quality and look for key measures inside of your Service Level Agreements (SLA).

• Dispelling Myths on 3rd Party Maintenance.
  --The OEM would have you think that there is only one source for support and that somehow you are creating risk or lowering coverage/reliability. Is this really the case or is this a myth?

• Third Party Software Support Satisfaction.
  --Researching the truth when comparing OEM versus 3rd Party Maintainers. What does the data from the customers say about their overall satisfaction?

• TERiX “Always-On” Service Model.
  --Staying on top of critical call opening/handling anytime of day – anywhere in the world, can be accomplished in several ways, but some have distinct service satisfaction advantages.

Please complete our online white paper request form below. Your technical white papers will be emailed to you upon confirmation of the information you have provided.

Contact Information   Name: Title: Company: Daytime Phone: Mobile Phone: Email Address: Current Terix Customer: Yes    No Current Terix Partner Yes    No Publications Wanted*  *Check all that apply   Support SLA: What You Should Look For. Yes    No Dispelling Myths on 3rd Party Maintenance. Yes    No Third Party Software Support Satisfaction. Yes    No TERiX “Always-On” Service Model Yes    No