TERiX Storage Hardware Maintenance
Service Overview:
TERiXSTORAGE provides a comprehensive alternative to Original Equipment Manufacturer (OEM) storage hardware maintenance plans. Whether you're running a mix of hardware brands, using storage systems that are technically past their End of Service Life (EOSL) cutoff, or just paying too much for OEM and looking for a replacement that gives you equivalent SLA attainment at a more reasonable price, moving your storage maintenance to TERiX makes good business sense.
In fact, most storage support customers enjoy an objectively superior experience to the OEM maintenance plan, including better SLA attainment and significantly reduced diagnostic and solution times. TERiX also offers a more complete solution than other third party maintainers because of our engineering background. TERiX ProServe®, our proprietary storage maintenance management system, not only detects and diagnoses events but opens service tickets automatically. ProServe also brings advanced heartbeat monitoring, analysis and call-home capabilities critical in intense high-availability environments.
Storage environments with widespread redundancy may be better served by TERiX ProServe Lite®, or even by TERiX Reactive which leaves you free to use your own monitoring processes and contact us manually when an event occurs. This flexibility lets you dial-in your costs based on your unique needs, as a smart alternative to the high-priced, one-size-fits-all contracts favored by the OEMs in the storage space.
Supported Platforms
TERiXSTORAGE supported platforms include EMC Clariion, Symmetrix, Connectrix and DMX series models, NetApp Filers and most Sun STK models. The platforms we support range from simple attached storage appliances to large, robotic-assist models and include:
| EMC |
| Symmetrix, Clariion, DMX, Connectrix |
| Network Appliance |
| FAS 900 |
| StorageTek |
| Powderhorn, Timberwolf, L-Series |
| Quantum |
| P-Series |
| VSM Virtual Tape |
| V960, VSM3, VSM4 |
| ADIC |
| Scalar (100, 234) |
Service offerings
TERiX ProServe is a premier TERiX service offering for storage maintenance and includes our pro-active solution, which frees up IT professionals from laborious monitoring and fault-finding duties. Storage error logs are infamously long and difficult to parse, so the first advantage of ProServe is that it eliminates that problem entirely, parsing error logs for you and opening tickets with the correct diagnostic information completely hands-free. Rather than focusing on hardware, IT professionals can focus on business outcomes. Maintenance changes from a profitless, time-wasting chore into a simple dashboard-free notification, keeping your human capital aligned with outward-focused results rather than inward-focused repairs.
Why ProServe?
- Call Home + Notification
- Remote Access Capabilities
- Heartbeat
- Analysis
- Event Monitoring
- Event Filtering
- Inline Utility
- Hot Swap Utilities
- Memory Scrubbing Utility
- Bin Load File Utilities
- Call Monitoring
- Error Analyzing
Additional Service Options
| Critical Plus: 7x24x365 - TOTAL COVERAGE |
| 2 or 4 hour onsite response. A technician will be onsite with the correct part for a repair within 4 hours of a ticket being placed, regardless of the day or the time. 2 hour SLA may be available depending on your datacenter's proximity to a logistics hub, at an increased plan fee. |
| Best for high-availability, high-intensity production environments, critical backup systems, etc. |
| Critical: 5x24 - WEEKDAY COVERAGE |
| 2 or 4 hour onsite response. A technician will be onsite with the correct part for a repair within 4 hours of a ticket being placed, any time Monday through Friday. 2 hour SLA may be available depending on your datacenter's proximity to a logistics hub, at an increased plan fee. |
| Best for production environments with low utilization on weekends. |
| Elite: 5X9 - LIMITED WEEKDAY COVERAGE |
| 4 hour onsite response. A technician will be onsite with the correct part for a repair within 4 hours of a ticket being placed between 8AM and 5PM local time, Monday through Friday. |
| Best for less critical systems and/or environments with low utilization outside of traditional business hours. |
| Shared: - PARTS AND PHONE SUPPORT |
| Next-day delivery of parts as well as phone support if necessary. Note: The ProServe expansion is not available for the shared support level. |
| Best for non-production storage, redundant systems, and/or highly self-sufficient, certified IT teams. |
Find out more
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