TERiX Corporate Overview
TERiX is the leading independent provider of flexible and innovative hardware and software maintenance service offerings to more than 1,000 customers worldwide, including many of the Fortune 500. TERiX focus is on the data center client with complete solutions for Sun™ (NASDAQ: JAVA), IBM™ (NYSE: IBM), and HP™ (NYSE: HPQ), Unix-based servers, Wintel/Blade servers, EMC (NYSE: EMC), STK and Network Appliance storage. TERiX delivers customized and flexible services to the public sector, manufacturing, high-tech, aerospace, telecom, banking/finance and chemical/pharmaceutical sectors, with many of each industry's largest and most respected brands as current clients. TERiX is privately-held and headquartered in the midst of Silicon Valley in Sunnyvale, California.
Service Second to None
In a word: Driven. TERiX is a company comprised of engineers and support personnel with a passion for hardware, driven to provide your organization the best service options available today. Our staff is dedicated to delivering innovative and creative service solutions with a commitment to customer service second to none. Our unapologetic goal is to exceed the capabilities of OEM and other third party support providers across a wide range of metrics every time we engage with a customer.
TERiX is an industry leader for hardware and OS maintenance services in the global datacenter marketplace in terms of our reach, scope, market share, growth rate, and company size. Servicing over a thousand major data centers in the US and 56 countries, including over a dozen U.S. Federal Government agencies, TERiX has made the investments in personnel and infrastructure to support a massive customer base as if each one were our only customer. We are a natural extension of outsourced services for high intensity, high availability environments, and we provide a host of specialized onsite services in addition to fully certified OEM parts installed by certified technicians. Whether the need for hardware support is partial or total, to a single datacenter or dozens of locations, TERiX has over thirteen years of experience focused entirely on hardware support and associated consultative services. We are committed to building your success as a means to achieve our own success, and will accept no substitute for a quality experience on the part of our customers.
TERiX supports server, storage and networking hardware from over 30 industry-leading OEMs as well as Wintel/Blade/ISS technology, and UNIX operating systems including Sun, HP and IBM flavors. The perfect fit for hybrid data centers, businesses desiring to maintain any significant legacy hardware, mixed-vendor data centers, or businesses simply looking to save an average of 20% off the maintenance fees charged by OEMs for equivalent SLAs. At this moment TERiX is protecting over 55,000 systems in nearly 9,000 cities, including highly regulated environments, civil and federal governments, and in every major datacenter vertical in the private sector.
Core Offerings
TERiX core competencies are only the beginning. We take flexibility very seriously, and tailor our programs to meet your needs, whether you need 7x24x365 support, help desk only, active network monitoring, automated diagnostics and ticket-opening, or a completely reactive system&em;or anything in between. You choose the SLA you require and we can present you with a number of options to achieve it within your service and budget restraints. Most importantly, we develop a clear transition plan from the beginning to ensure that your change in support service providers happens smoothly with minimal impact, if any, on your daily operations, uptime, or the productivity of your teams.
TERiX Delivers
- Response center support backed by Level Three, OEM trained engineers 7x24x365.
- Fully certified technicians and certified OEM replacement parts: Our service team members possess an average of 10 years of Solaris, IBM AIX, HP-UX, Tru64, OpenVMS and multi-vendor hardware experience.
- The TERiX Ticketing System: An access-anywhere, cloud-based, password-protected service database for opening, reviewing and running reports against service events.
- A total quality management system tied to the entire service delivery methodology, including a methodical escalation system and active solicitation of user feedback.
Senior Management Team
Bernd Appleby
Founder, Managing Partner, Chief Executive Officer
Prior to founding TERiX, Appleby served as Director in Product and Manufacturing disciplines with a number of innovative firms including Pyramid Technologies, Axil Workstations, and Hyundai Electronics, including more than a decade as a Production Manager in manufacturing divisions at Hewlett Packard. Appleby is a member on the Services Industry Association (SIA) Board of Directors. read more
James A. Olding
Co-Founder, Managing Partner, Chief Operating Officer
Before TERiX, Olding served as VP of Sales and Marketing and was a corporate officer at Pinnacle Data Systems (AMEX: PNS), a global provider of embedded computing products, during its Initial Public Offering (IPO). Olding also served in key Business Development positions at Norstan, and earlier in his career held similar posts at Hamilton Avnet, a channel partner of Digital Equipment Corp., who was later acquired by Compaq. read more
Lawrence Quinn
Executive Vice President
With more than twenty years in the information technology industry, Mr. Quinn joined TERiX in 2005 as a Director managing TERiX sales, marketing, and contracts efforts on a worldwide basis. Prior to TERiX, Quinn served as Director of Terra Firma Consulting, Inc., and also held senior management roles at software giant SAP America (NYSE: SAP), and systems integrator UNISYS Corporation (NYSE: UIS). read more
Atul Dhall
Executive Vice President
As an Executive Vice President, Atul oversees worldwide operations for TERiX. This includes engineering, call center, field operations, logistics and customer service. Atul joined TERiX in 2008 as a Director. He has over 20 years of experience working in operations, service delivery M & A, business process design and customer service.
Prior to joining TERiX, Atul was a Vice President at Vello, a communications solution provider. Atul also served as the Director of Consulting Services for Management Research Solutions Inc. (MRSI), a boutique consulting firm working with mid- to large-size customers. At MRSI he was responsible for all the consulting engagements that included providing clients with strategic direction, organizational redesign and business process re-engineering.
Prior to MRSI, Atul was a Senior Manager at Saint-Gobain Abrasives, a Fortune 50 company.
He can be reached at adhall@ops.terix.com.
TERiX Computer Service - World-Class Server, Storage, Network and OS Software Maintenance
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