Terix Computer Service
Corporate Overview
In a word: driven. Terix is
a company driven by the desire to provide your organization the best service options available today. Our staff is
dedicated to delivering innovative and creative service solutions with a commitment to customer service that is second to
none!
Terix
is an industry leader of maintenance services for the Unix
marketplace. We pride ourselves in our technical
expertise in the Unix market and our superior approach to
customer service. Our best marketing tools are our reference
list and reputation in the market. Terix is committed to
providing you excellent service that’s second to none. That’s
our promise to you.
Terix
supports hardware and operating systems based upon Sun™, SGI™,
HP™ and IBM™ Wintel'/Blade/ISS technology. The strongest market
for Terix has been Sun equipment, where we have grown to
support more than 35,000 systems and servers at over 900 companies.
We are currently expanding our nationwide support capabilities
of both the HP3000 and HP9000 product families. This allows
us to meet our customers’ needs while staying true to our
core competencies.
Core
Offerings
Terix
offers service in nearly 9,000 cities across the United States
and Canada, throughout Western
Europe and in parts of Asia. We will tailor our programs to
meet your needs, whether you need 7x24x365 support or help
desk only, or anything in between. You define the level of
service needed and we will work with you to tailor our service to
meet your organizational needs.
Terix
Delivers
-
Response center support backed by Level Three, OEM trained
engineers 7x24x365!
-
Strong technical capabilities with OEM trained and certified
engineers. Our service team possesses an average of 10 years of
Solaris and hardware experience.
-
The Terix Ticketing System-- a web based, password protected
service database for opening, reviewing and reporting service
events.
-
A quality control process for managing spares and the repair
process.
What
drives success at Terix is the ability to customize our core
offering to fit your requirements. Terix will not take on an
opportunity unless it meets our core capabilities. We have
been successful in many complex partnering relationships and
understand the importance of delivering on commitments. Roles
are clearly defined and qualified personnel are immediately
put on task to deliver. With Terix service you are back in
control of your service requirements.
Terix
History
Terix
was established in 1997 to fill the need for quality,
dedicated Unix service providers. The
founders are still at the helm of Terix and are actively
involved in the daily operation of the business. Complemented
by a strong team of service professionals, Terix is rich in
talented individuals who focus on exceeding the expectations
of each and every customer.
Terix
has invested in key infrastructure technologies that other
service delivery companies do not have. These enhancements
enable Terix to tailor our services to the needs of our
customers. In addition, our Silicon Valley headquarters give
us an edge in logistics, technical resources and industry
trend awareness. Terix has enjoyed increasing revenues and
earnings since our founding. We have experienced steady growth
every year—even through the economy’s downturn. Terix is
positioned well with resources necessary to grow and sustain
new initiatives.
Customer
Partnership
Terix
believes in partnering with our customers. We know that
flexibility is the
key to satisfying your service requirements. For on site
service, replacement parts, logistics and technical Solaris
support, you will not find a company more committed to your
needs than Terix. Let our business care for
your business. We strive to show
our industry leading capabilities. With our Unix expertise we
can add significant value to our customers, well beyond the
OEM.
Companies who recognize the true value in maximum uptime and the benefit of dramatically extending the useful
life of their technology assets, choose Terix!
For more information about how Terix can partner with your organization to meet your support needs, please
Contact Us today.