Terix Computer Service Corporate Overview

In a word: driven. Terix is a company driven by the desire to provide your organization the best service options available today. Our staff is dedicated to delivering innovative and creative service solutions with a commitment to customer service that is second to none! 

Terix is an industry leader of maintenance services for the Unix marketplace. We pride ourselves in our technical expertise in the Unix market and our superior approach to customer service. Our best marketing tools are our reference list and reputation in the market. Terix is committed to providing you excellent service that’s second to none. That’s our promise to you.

Terix supports hardware and operating systems based upon Sun™, SGI™, HP™ and IBM™ Wintel'/Blade/ISS technology. The strongest market for Terix has been Sun equipment, where we have grown to support more than 35,000 systems and servers at over 900 companies. We are currently expanding our nationwide support capabilities of both the HP3000 and HP9000 product families. This allows us to meet our customers’ needs while staying true to our core competencies.

Core Offerings 

Terix offers service in nearly 9,000 cities across the United States and Canada, throughout Western Europe and in parts of Asia. We will tailor our programs to meet your needs, whether you need 7x24x365 support or help desk only, or anything in between. You define the level of service needed and we will work with you to tailor our service to meet your organizational needs. 

Terix Delivers

• Response center support backed by Level Three, OEM trained engineers 7x24x365!

• Strong technical capabilities with OEM trained and certified engineers. Our service team possesses an average of 10 years of Solaris and hardware experience.

• The Terix Ticketing System-- a web based, password protected service database for opening, reviewing and reporting service events.

• A quality control process for managing spares and the repair process.

What drives success at Terix is the ability to customize our core offering to fit your requirements. Terix will not take on an opportunity unless it meets our core capabilities. We have been successful in many complex partnering relationships and understand the importance of delivering on commitments. Roles are clearly defined and qualified personnel are immediately put on task to deliver. With Terix service you are back in control of your service requirements.

Terix History 

Terix was established in 1997 to fill the need for quality, dedicated Unix service providers. The founders are still at the helm of Terix and are actively involved in the daily operation of the business. Complemented by a strong team of service professionals, Terix is rich in talented individuals who focus on exceeding the expectations of each and every customer.

Terix has invested in key infrastructure technologies that other service delivery companies do not have. These enhancements enable Terix to tailor our services to the needs of our customers. In addition, our Silicon Valley headquarters give us an edge in logistics, technical resources and industry trend awareness. Terix has enjoyed increasing revenues and earnings since our founding. We have experienced steady growth every year—even through the economy’s downturn. Terix is positioned well with resources necessary to grow and sustain new initiatives.

Customer Partnership

Terix believes in partnering with our customers. We know that flexibility is the key to satisfying your service requirements. For on site service, replacement parts, logistics and technical Solaris support, you will not find a company more committed to your needs than Terix. Let our business care for your business. We strive to show our industry leading capabilities. With our Unix expertise we can add significant value to our customers, well beyond the OEM.

Companies who recognize the true value in maximum uptime and the benefit of dramatically extending the useful life of their technology assets, choose Terix!

For more information about how Terix can partner with your organization to meet your support needs, please Contact Us today.