New Tools and Proactive Services for Mission Critical Data Center Storage Options Serve Growing Global TERiX Customer Base

Looking to bring addition mission critical support service solutions into the international storage maintenance space for data center customers, TERiX launched TERiXSTORAGE, which provides comprehensive alternatives to Original Equipment Manufacturer (OEM) support.

“This is our biggest initiative ever,” said company co-founder and CEO Bernd Appleby.  “TERiX is growing its storage capability internationally and TERiXSTORAGE gives us a much more aggressive approach,” he said.  “We know the needs of Fortune 500-sized data center customers.  They want comprehensive solutions with cost-effective proactive options … TERiXSTORAGE gives them both.”

TERiXSTORAGE incorporates the same support disciplines that have created clear market differentiation for TERiX server support solutions delivered to over 900 customers for the past eleven years.  The difference is that with TERiXSTORAGE offering, there are Proactive Service options (TERiX ProServe) that can add monitoring, heartbeat, analysis and call-home capabilities to standard service level agreement (SLA) metrics. 

“TERiX is well-known for quality service and innovation,” said Jim Olding, TERiX co-founder with Appleby.  “We are extending our Better Service – Better Value proposition to the high-end storage community at a time when decision makers are looking for ways to do more for less.

“We offer storage monitoring, event filtering, analysis, and call-home capability as a part of the maintenance service relationship whereby TERiX technicians are involved in proactive rather than only reactive measures to eliminate system outages and downtime in critical storage environments,” Olding added. 

TERiXSTORAGE initial group of remedial and proactive (ProServe) supported platforms are EMC™ Clariion, Symmetrix, Connectrix and DMX series models, along with several Sun™ STK platform models. 

ProServe is a premier TERiX service offering for storage maintenance and includes our pro-active solution, which means that data center decision makers don’t have to wait for part failure … our pro-active software alerts the team when there are issues.

Additional Service Options
Critical	7x24x365 - TOTAL COVERAGE
Elite	Monday to Friday, 8 TO 5 Support
Shared	Next Day parts, phone support

For more information about TERiXSTORAGE, Contact Us today!