Technology Support Plans by Terix

Delivering excellence in hardware support, our on-site and remote support options allow you maximum uptime with a price point that offers dramatic savings over manufacturer direct plans.

Extending the useful life of your technology infrastructure with Terix support provides you with a venue to dramatically lower your total cost of technology ownership.  With less of your budget allocated to maintaining your exiting install base, your organization is free to better utilize capital resources for the purchase of cutting edge technology--the types of hardware solutions needed to drive your enterprise in the 21st century!

        Terix Critical Plus: Our High Availability Support Solution

Ideal  for systems and applications that are critical to your business. This  support option provides an on-site engineer within 4 hours, 7 days a week, 24 hours a day to ensure a quick recovery in case of system failure.  You even have the added benefit option of upgrading to our two hour response!

        Terix Critical: Our Business Week High Availability Support Plan

For systems service throughout the business week, this program provides Monday through Friday 24 hour support with a four hour response commitment. We also offer optional spares on-site for high availability applications support.

        Terix Elite: Our Standard System Support Solution

Best for systems and applications in need of on-site support on a Monday through Friday basis.  This support option offers you the peace of mind that comes with knowing you can have a Terix on-site support engineer at your facility during the workweek! Coverage is 8x5x4 on-site, with an option for on-site spares for added convenience.

         Terix Shared: Our Self-Maintenance Solution

Our support option for sophisticated users who can perform the on-site maintenance task on their own. This program provides technical support and training, with guaranteed replacement part delivery. 

For most information about our hardware support options, you are invited to Contact Us, as our client care representatives are here to provide the information you need!