Industry Standard Server Support (ISS) by Terix

Well respected for offering best-of-breed technology solutions, our clients with Dell™, Intel™ and Wintel based realize many benefits for including Terix support coverage. We offer our ISS clients reduced downtime and a much lower cost of ownership for their technology assets.

Our ISS Support includes the full spectrum of support solutions that Terix has to offer.

Critical Plus (High Availability Support): for systems and applications that are critical to your company's business. This program provides an on-site engineer within 4 hours, 7 days a week, 24 hours a day to ensure a quick recovery in case of system failure.

Elite (Business Week Support): for systems and applications in need of standard 8 x 5 Monday through Friday support.

Standard (Standard System Support): for system service throughout the business week. This program provides next day on site support, Monday through Friday.

General Notes: Not all service levels are available in all cities. Up charges may apply for "out of service area" coverage.  For details and pricing call Terix sales.