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TERiX
Home>>>Supported Hardware>>>HP
Server Support
HP Server
Support by TERiX
TERiX Service Program
for Hewlett Packard 3000/9000 End Users
TERiX is an industry
leader in the support of HP™ 3000 and 9000 products,
offering service options to meet the needs of every
customer. To provide our customers with a simple pricing
methodology, TERiX pricing is determined by the system
model number and is inclusive of all internal
configuration items such as disk, CPU, I/O boards, etc.
TERiX’s standard maintenance program can service
systems that are out of HP warranty. If your system is
still under HP warranty, please contact your TERiX sales
representative for pricing.
HP Maintenance:
TERiX service is available in the United States, Canada,
and Western Europe. We offer four basic levels of HP
support that can be tailored to meet your needs:
- Critical Plus, 24x7
(4 hour response)
- Elite, 5x8am-5pm (4
hour response)
- Standard, 5x8am-5pm
(next day onsite)
- Shared 5x8am-5pm
(help desk and next day parts, no on-site;
self-maintenance
TERiX Response
Center: At TERiX
we pride ourselves on delivering unsurpassed service to
our customers. Our fully staffed response center enables
us to solve your problems quickly and thoroughly.
Response center features include:
- Toll-free number with
service 24 hours a day, seven days a week, 365 days
a year
- OEM trained software
support engineers with an average of 10 years of
experience
- Quick diagnosis of
problem source between HP-UX/MPE and hardware
- Offering HP-UX/MPE
support and system administration support
Ticketing System:
TERiX’s proprietary online service call management
system allows TERiX management and customers to view
real-time service call data. This system enables
customers to also view their individual account
statistics and customer service ratings. Listed below
are some of the other benefits of this service:
- Open and view tickets
online
- View account
statistics and reports real-time, including number
of service calls and time to resolution
- Access to statistics
from TERiX customer base such as failure reports for
specific systems
- Customer can
cut-and-paste error logs directly into Ticketing
System
We deliver innovative,
flexible information technology service solutions, with
a focus on customer service, second to none. TERiX
offers the following standard service programs on HP
3000 and 9000 product families:
Critical Plus: High
availability support for systems and applications that
are critical to your company’s business. This program
provides an on-site engineer within 4 hours, 7 days a
week, 24 hours a day to ensure a quick recovery in case
of system failure.
Elite:
For systems and applications in need of standard 8x5
Monday through Friday support.
Standard: For
systems service throughout the business week. This
program provides next day on site support, Monday
through Friday.
Shared:
For the sophisticated user who can perform the on-site
task independently. This program provides technical
support and training, with guaranteed next day parts
delivery (if required, on-site spares can be provided).
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