HP Server
Support by Terix
Terix
is the natural choice for high availability support for your
HP servers. Unlike the decisions made by many
manufacturers to discontinue support for second and third
generation configurations, Terix will continue to offer
support through the entire useful life of your hardware.
We offer the
following standard service offerings on HP products including
the HP 3000 and 9000 product families. We deliver innovative
and creative service solutions with a commitment to customer
service, second to none, for the UNIX server and workstation
marketplace.
Critical
Plus (High Availability Support): for systems and
applications that are critical to your company's business.
This program provides an on-site engineer within 4 hours, 7
days a week, 24 hours a day to ensure a quick recovery in case
of system failure.
Elite
(Business Week Support): for systems and applications in need
of standard 8 x 5 Monday through Friday support.
Standard
(Standard System Support): for system service throughout the
business week. This program provides next day on site support,
Monday through Friday.
Shared
(Self-Maintenance): - for sophisticated users who can perform the on-site tasks on their own.
This program provides
technical support and training, with guaranteed next day parts
delivery (if required, on-site spares can be provided).
General
Notes: Not all service levels are available in all cities. Up
charges may apply for "out of service area"
coverage. For details and pricing
call Terix sales.