HP Server Support by TERiX

TERiX Service Program for Hewlett Packard 3000/9000 End Users

TERiX is an industry leader in the support of HP™ 3000 and 9000 products, offering service options to meet the needs of every customer. To provide our customers with a simple pricing methodology, TERiX pricing is determined by the system model number and is inclusive of all internal configuration items such as disk, CPU, I/O boards, etc. TERiX’s standard maintenance program can service systems that are out of HP warranty. If your system is still under HP warranty, please contact your TERiX sales representative for pricing. 

HP Maintenance: TERiX service is available in the United States, Canada, and Western Europe. We offer four basic levels of HP support that can be tailored to meet your needs:

• Critical Plus, 24x7 (4 hour response) 
• Elite, 5x8am-5pm (4 hour response)
• Standard, 5x8am-5pm (next day onsite)
• Shared 5x8am-5pm (help desk and next day parts, no on-site; self-maintenance 

TERiX Response Center: At TERiX we pride ourselves on delivering unsurpassed service to our customers. Our fully staffed response center enables us to solve your problems quickly and thoroughly. Response center features include:

• Toll-free number with service 24 hours a day, seven days a week, 365 days a year
• OEM trained software support engineers with an average of 10 years of experience
• Quick diagnosis of problem source between HP-UX/MPE and hardware
• Offering HP-UX/MPE support and system administration support
  

Ticketing System: TERiX’s proprietary online service call management system allows TERiX management and customers to view real-time service call data. This system enables customers to also view their individual account statistics and customer service ratings. Listed below are some of the other benefits of this service: 

• Open and view tickets online
• View account statistics and reports real-time, including number of service calls and time to resolution
• Access to statistics from TERiX customer base such as failure reports for specific systems
• Customer can cut-and-paste error logs directly into Ticketing System

We deliver innovative, flexible information technology service solutions, with a focus on customer service, second to none. TERiX offers the following standard service programs on HP 3000 and 9000 product families: 

Critical Plus: High availability support for systems and applications that are critical to your company’s business. This program provides an on-site engineer within 4 hours, 7 days a week, 24 hours a day to ensure a quick recovery in case of system failure.

Elite: For systems and applications in need of standard 8x5 Monday through Friday support.

Standard: For systems service throughout the business week. This program provides next day on site support, Monday through Friday.

Shared: For the sophisticated user who can perform the on-site task independently. This program provides technical support and training, with guaranteed next day parts delivery (if required, on-site spares can be provided).