Support Coverage Types

Offering excellence in technology support services, Terix has multiple options including hardware support for multiple architectures including Sun Microsystems™, HP™, IBM™, and SGI™, and Wintel/Blade/ISS Support. We also provide OS Software support for the Sun Solaris™, HP HP-UX™, and the IBM™ AIX operating system environments. TERiX support provides unmatched value for quick trouble resolution because of bundled hardware and operating system support.

Hardware Support by Terix

Our OEM-trained engineers provide professional hardware support, reducing customer downtime by delivering effective diagnosis and innovative service solutions. Our 4,000 square foot ESD lab is fully equipped with state-of-the-art lab equipment for diagnostic repair and testing.

With supply depots in most every major US city, our coverage area includes over 95% of the US. We also offer support to most of Canada and parts of Europe.  You can view our Coverage List Here!

The background of our management staff includes years of experience at such notable companies as Hewlett Packard, Digital Equipment Corporation, Axil Workstations, Pinnacle Data Systems, and Pyramid Technology. This in-depth experience brings industry-leading solutions to your data center. 

       Terix Critical Plus: Our High Availability Support Solution

Ideal  for systems and applications that are critical to your business. This  support option provides an on-site engineer within 4 hours, 7 days a week, 24 hours a day to ensure a quick recovery in case of system failure.  You even have the added benefit option of upgrading to our two hour response!

        Terix Critical: Our Business Week High Availability Support Plan

For systems service throughout the business week, this program provides Monday through Friday 24 hour support with a four hour response commitment. We also offer optional spares on-site for high availability applications support.

        Terix Elite: Our Standard System Support Solution

Best for systems and applications in need of on-site support on a Monday through Friday basis.  This support option offers you the peace of mind that comes with knowing you can have a Terix on-site support engineer at your facility during the workweek! Coverage is 8x5x4 on-site, with an option for on-site spares for added convenience.

         Terix Shared: Our Self-Maintenance Solution

Our support option for sophisticated users who can perform the on-site maintenance task on their own. This program provides technical support and training, with guaranteed replacement part delivery. 

Terix offers support to over 100 US cities as well as international coverage for our global clients. To view a comprehensive list of our coverage locations, please Click Here!